Terms of Service
Last updated 3 October 2026
These terms govern the services Cognix provides and this website. They are written to be read, not to be survived. Where something is negotiable, it says so.
A written proposal or Statement of Work signed by both sides takes precedence over these general terms if the two ever conflict. These terms are the default when there is no bespoke agreement.
1. Who we are
Cognix is a software studio operating from Hyderabad, Telangana, India, founded and run by Mohammed Anas. Services are delivered directly by the founder with heavy use of AI-assisted tooling, which is why the published prices are possible at this size.
2. What we provide
Four service lines, each with published packages and published prices:
- Online Ordering — direct ordering channels for food and retail businesses.
- Websites and Landing Pages — business sites, built to hand over.
- Web Scraping and Data Pipelines — collection of publicly accessible data, subject to the restrictions in section 6.
- Automation and Integrations — connecting systems you already use, and automating repeatable work.
Each package is a defined scope with defined inclusions and exclusions. Work outside that scope is a change request under section 8, quoted before it starts.
3. Quotes, prices and validity
Prices published on this website are current as at the date at the top of this page. A quote derived from the on-site configuration tool is an estimate of package price, not a binding offer: it becomes binding only when we send a written Statement of Work and you accept it in writing.
Quotes are valid for 30 days unless the quote says otherwise. Two things can change a quote outside that window: third-party price changes (hosting, gateways, messaging, AI usage), and material changes to the scope you describe.
Bundle discounts are applied as published: 10% for two services, 15% for three, 20% for four. Ongoing care plans are never included in a bundle discount.
4. Payment
Standard terms are 50% to begin, 50% on delivery, by invoice. Payment is by the methods listed on the invoice, which for international clients typically means bank transfer. There is no online checkout on this website.
Prices are quoted in United States dollars. Where a payment is subject to currency conversion, bank charges, intermediary fees or withholding tax, those costs sit outside the quoted price and are not absorbed by us. Any tax we are required to charge is shown on the invoice.
Invoices are due on the terms stated on the invoice. Work may be paused on overdue invoices, and we will tell you before doing so.
5. What you are responsible for
Every package assumes the following, and delays caused by their absence are not our delay:
- Providing content, brand assets, logins and decisions when we ask for them.
- Nominating one person who can approve work on your behalf.
- Confirming that you have the right to use any content, data or material you give us.
- For integrations, ensuring your own accounts with third-party providers are in good standing, and covering those providers' fees.
- Reviewing deliverables within the review window stated in the Statement of Work.
6. Data collection, scraping and acceptable use
We collect publicly accessible data only, and only where you have a lawful basis to ask us to. We do not bypass authentication, logins or paywalls. We do not harvest personal data without a verified lawful basis. We apply respectful crawl rates and respect technical measures such as robots directives and rate limits.
We will decline work that involves:
- Collecting data behind a login you are not authorised to access.
- Scraping material specifically to reproduce copyrighted content as a substitute for the original.
- Harvesting personal data for unsolicited marketing.
- Overloading a third-party service, or evading technical protection measures.
- Anything unlawful under the law that applies to you, to us, or to the site being accessed.
You are responsible for the lawful basis on which data is collected and for how you use the output. We will ask, in writing, what that basis is before starting this kind of work, and we may decline the engagement if we are not satisfied.
7. Intellectual property
Three categories, and it matters which is which:
| Category | Who owns it | What happens on delivery |
|---|---|---|
| Your content and your data | You | Always yours. We claim no rights in it. |
| Bespoke deliverables we build for you | You | Ownership transfers to you on final payment of the relevant invoice. |
| Our pre-existing core platform, frameworks, components and internal tooling | Us | We keep ownership, and grant you a perpetual, non-exclusive licence to use them as part of the delivered system. |
| Third-party and open-source components | Their respective owners | Licensed to you under their own terms, which we identify in the handover documentation. |
We do not claim ownership of your business, your customer list or your order data. We do not reuse your proprietary business logic in another client's project.
Unless you ask us not to, we may describe the type of work we did for you in general terms. We will not publish your name, logo or specific commercial details without your written agreement.
8. Changes, revisions and new work
Each package includes a stated number of revision rounds within the agreed scope. A revision refines agreed work; a change adds or alters it. Changes are quoted separately and need your written approval before they start, so there are no surprise invoices.
Distinguish these two carefully, because they are handled differently: a bug is a defect against the agreed specification and is fixed at no cost during the warranty period. A change is new or altered requirement and is chargeable. If we disagree about which one applies, we will explain our reasoning in writing before doing anything chargeable.
9. Warranty, care plans and support
Every deliverable carries a 30-day warranty on defects against the agreed specification, starting at handover. A defect reported in that window is resolved at no additional cost.
After the warranty period, support runs through a monthly care plan, published with its own price per package. Care plans cover bug fixes, monitoring, routine maintenance and a stated monthly allowance of small changes. They do not cover new projects, major redesigns, or new third-party integrations.
Support is provided during business hours in India Standard Time, by email and WhatsApp. Target response times are stated in the care plan. We do not offer 24/7 support and do not claim to.
If a third-party service you rely on (a hosting provider, payment gateway, messaging platform or AI provider) is unavailable or changes its terms, that is outside our control. We will help you respond, but we cannot guarantee the third party's behaviour, uptime or pricing.
10. Third-party costs
Packages are priced for our work. Ongoing third-party costs — domain registration, hosting, payment gateway fees, messaging credits, AI usage, premium data sources — are yours and are billed by those providers to your account wherever possible. Where we must pay a provider on your behalf, we pass it through at cost with the receipt, and we do not add a markup.
11. Limitation of liability
We deliver professional work and we stand behind it, but we cannot accept unlimited exposure for a project priced in the hundreds of dollars. To the maximum extent permitted by law:
- Our total aggregate liability arising out of or relating to an engagement is limited to the total fees you actually paid us for that engagement.
- We are not liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue, lost data, or business interruption.
- We are not liable for the acts, omissions, outages, price changes or terms of third-party providers.
- We are not liable for outcomes that depend on factors outside our control, including how your customers behave, how search engines rank you, or how a third-party platform enforces its policies.
Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or wilful misconduct. If you need a higher liability cap, tell us — it is a commercial discussion, not a refusal.
12. Confidentiality
We keep your non-public business information confidential, and we do not discuss your project with other clients. We are happy to sign a mutual non-disclosure agreement before you share anything sensitive — ask before you send it.
13. Termination
Either side may end an engagement. If you end it, you pay for work completed to that point and any non-cancellable third-party costs already committed in writing. If we end it, we hand over work completed and any materials you have paid for. Either way, we will hand over properly rather than holding your work hostage.
14. Governing law
These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction. Before either side starts formal proceedings, we ask that we try to resolve it by direct discussion in good faith.
15. Changes to these terms
We may update these terms. The version in force for your engagement is the one presented with your Statement of Work at the time you accepted it.